FAQ - Frequently asked questions about our shop
Registration
Customer support is very important at RUDDOG Distribution GmbH. This also includes the security of your data. All of your data is encrypted during the transfer from our website to our server and is also saved there in the most secure way. Also none of your data is forwarded to any 3rd parts. If you still wish to delete your data from our system. Please contact us at sales@ruddog.eu
Helpdesk
We are happy to help you with your Team Associated or Element RC car or any other product that is distributed by RUDDOG Distribution GmbH. Please contact us at support@ruddog.eu
- Do you have a good setup for my Team Associated car ?
We have three solutions that we can recommend to you:
1. Visit www.setups.ruddog.eu There we have a Dropbox for all different models from Team Associated, where we upload setups of our team drivers from time to time.
2. Visit www.associatedelectrics.com and go to the product page of your car. On the left side under "manuals and setups" you will find the latest setups of the Team Associated factory team drivers.
3. Visit http://www.petitrc.com/index.php?/setupsheet.html/#Associated There you can find a vast selection of setups for current and older generation of Team Associated cars.
Pick-up and Race Track Delivery
Yes, that is possible for all of our customers. We only ask you to contact us in advance, so that we can pack your order in advance and that there is also someone at the warehouse when you want to pick-up your order.
Yes, it is possible that we bring your order to a race. Please select pick-up during the checkout process and write the event in the comment box during the checkout.
